Velocity Edge GX440 Operations Instructions Page 428

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Diagnosis / faults and alarms
10.4 Service and Support
Drive converter cabinet units
428 Operating Instructions, 10/2008, A5E00288214A
10.4 Service and Support
Service and Support helpline
If you need help and do not know who to contact, we make sure that you receive all the help
you need as quickly as possible.
The helpline ensures that a specialist in your area can provide you with professional support.
The helpline (in Germany, for example) is available 24 hours a day, 365 days a year.
German and English are spoken.
Tel.: 0180 50 50 111
Online Support
Our round-the-clock, worldwide online support service provides quick and efficient support in
five languages. The comprehensive Internet-based information system, which is available
round the clock, provides product support, services, and support tools in the shop.
Online support provides a wide range of technical information:
FAQs, tips and tricks, downloads, current news
Manuals
Helpful programs and software products
http://www.siemens.de/automation/service&support
Field service
If your plant is down and you need fast, on-site help, we can provide the specialists with the
required expertise wherever you are.
With our comprehensive service network, we offer professional and reliable expertise to get
your plant up and running again as quickly as possible.
Experts are available 24 hours a day, 365 days a year.
Tel.: 0180 50 50 444
Of course, we can also arrange special service contracts tailored to your specific
requirements. For details, please contact your Siemens office.
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